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Product

How do Digital Weights work and do they feel different than traditional weights?

In a blindfolded test, users rated Tonal as the highest quality weight machine without ever knowing it’s not a traditional weight stack. Digital weight uses magnetic force instead of gravitational force. You get all the benefits of traditional weights, with additional control and safety provided by Tonal. Digital weight allows us to make micro-weight adjustments to push you one pound at a time for consistent progress in your training.

How do weight recommendations work?

We start with a baseline assessment to determine your strength and make weight recommendations for all of the exercises in our library based on those results. Each time you perform one of those exercises, Tonal automatically sets the weight to your recommended weight, then monitors the quality of your reps. At the end of the set, using advanced machine learning, Tonal will update your recommended weights for that movement, as well as related movements. With each set Tonal gets to know you better and responds as you get stronger.

Are the Tonal accessories special?

Yes! The Tonal accessory kit was designed to give you the best Tonal experience. The smart handles and bar include buttons that allow you to conveniently turn the weight on and off once you’re in position and ready for an exercise. The smart handles also include 6-axis gyroscopes to measure your movement in 3-dimensions. The included bench is optimized to be light, durable, and good looking for your home. It is also a little longer and lower to the ground than a standard bench, allowing it to be used for a wider variety of exercises, including step-ups and leg elevated movements. The mat is durable and designed to bear the loads of strength training, yet comfortable for kneeling lifts and floor exercises. The rope and roller allow you to do even more exercises.

What is the T-lock? Can I use my accessories with Tonal?

Tonal’s accessories use our T-lock system to allow you to quickly and smoothly switch between accessories. You may attach your own accessories to Tonal using our included T-lock adapters connected to a standard carabiner. Each Tonal includes four T-lock adapters.

Can my kids use Tonal?

Tonal is designed for use by adults aged 18 and up. If approved in advance by a physician, teenagers over the age of 15 may use Tonal under direct adult supervision.

What warranty coverage do I receive with a Tonal purchase?

We stand behind our product with a 3 year limited warranty. We have a fully trained technical support team available to help with any questions, issues, or concerns. View the full terms and conditions of our warranty coverage.

What is the return policy?

We want you to be completely satisfied with your Tonal. If for any reason you’re not, please reach out to support@tonal.com. We’ll resolve any issues and explain options for return within 30 days of installation.

How much do you charge for subscriptions and what options are available?

Monthly subscriptions are $49 per month with a minimum commitment of 12 months at time of purchase. Your monthly subscription includes unlimited household accounts per Tonal and access to our content and your data. Monthly billing begins upon delivery and installation of your Tonal.

How many accounts do I get with my Tonal subscription?

Your entire household is included on the subscription so everyone can create their own account and get moving. We ask that all members covered by the subscription plan live at the same address.

Can I get a full body workout on Tonal? Does Tonal support leg and cardio workouts?

There are hundreds of movements you can do on Tonal that span legs, arms, back, chest, and core. While your heart rate will definitely be elevated during our HIIT style workouts and other intense lifts, Tonal doesn’t provide the same aerobic exertion you’d get on a run.

How much can I lift with Tonal?

Tonal enables lifts up to 200 lbs. using an electromagnetic resistance engine to create digital weight. Digital weights eliminate inertia, making it nearly impossible to cheat your way through an exercise.

What types of workouts can I do on Tonal?

We offer hundreds of workouts that vary in intensity and length. Whether you’re looking to have more energy with a quick, 20-minute session or want to look like the next hulk, we’ve got a coach and a program for you. Learn more about Tonal programs.

Availability

How and when can I purchase Tonal?

Tonal is available for purchase online at tonal.com or at the Tonal Showroom in San Francisco.

Tonal is not available outside of the United States at this time.

I’d like to see Tonal in person before I purchase. When will you open a showroom near me?

Our flagship showroom is located in San Francisco. To receive the latest updates on showroom locations, product availability, new features, and more, please subscribe to our mailing list.

If I purchase now, when will I receive my order?

We are delivering and installing orders in California, the areas in and around New York City, Boston, Seattle, Chicago, Atlanta, Minneapolis, Houston, Denver, Dallas, Portland, OR, Portland, ME, Washington DC, Phoenix, Philadelphia, Baltimore and Providence, RI.

Exact timing of your order will depend on scheduling and delivery availability. We will be installing nationwide by the end of March 2019. You can always check your order status by contacting Customer Care at tonal.com/support or support@tonal.com.

How do I contact Tonal?

Our customer care team would love to hear from you! Call us at (855) MY-TONAL or email support@tonal.com.

Can I purchase Tonal if I live outside of the United States?

No. Tonal is only available for purchase and delivery within the 48 contiguous states.

Installation

How much space is required to use Tonal?

For an optimal workout experience, we recommend 8′ x 8′ floor space.

What is installation like and how long does it take?

The exact installation time can vary depending on individual homes. Tonal mounts to your wall with a wall bracket anchored into two 16″ studs – either wood or metal. The installation process is very similar to a flat screen TV. In most cases, installation takes less than an hour. This includes the assembly and unboxing of accessories, as well as initial WiFi and account setup. Learn more on our installation page.

Can I install Tonal myself?

No. Our concierge delivery and installation will get you up and running with Tonal seamlessly. In addition to delivering and professionally mounting Tonal to your wall, our white glove delivery partners will connect Tonal to Wifi, pair your Bluetooth Smart accessories, and get your account set up so you can start working out right away.