Tonal Policies & Warranty
30-Day Return Policy
We hope you'll love your Tonal, but if you don't, return it within 30 days for a full refund.
White Glove Install
We will deliver and install your Tonal so you can spend your energy working out.
3-Year Limited Warranty
We stand behind our product and our customer care team is here to help with any unforeseen issues.
"Both your personal gym and your personal trainer, Tonal sits at the vortex of today’s fitness trends."
"The machine knew my strength better than I did."
"Get ready for the smartest home gym you've ever seen."
"Tonal's interactive approach to "muscle-building, fat-incinerating, metabolism-boosting strength training" fills a void in the at-home market."
"This machine can replace your gym’s weights and your trainer."
Yes! Tonal’s adjustable arms can support hundreds of movements including leg exercises like squats, lunges, and deadlifts. Our growing library of workouts includes high intensity classes designed to elevate your heart rate and get you sweating for a great cardio workout. You can learn more about our programs on the Workouts page.
Tonal membership is required for the first 12 months after your installation date. Your Tonal membership gives you access to unlimited accounts, our ever-growing library of workouts and programs, as well as our Coach A.I. intelligence tools. See the full list of benefits below.
✓Unlimited accounts per Tonal so each family member can track their progress separately.
✓ Our growing library of guided strength training workouts, with new programs added every week.
✓ New programs like High Intensity and Yoga (coming soon).
Coach A.I. Technology
✓ Strength assessment to learn your body and strength
✓ Intelligent weight adjustments
✓ Video demos for every movement
✓ Advanced weight modes like Eccentric, Chains, and Burnout
✓ Spotter mode to lift with confidence
✓ Automatic tracking and reporting
Your Tonal membership includes unlimited accounts for each Tonal. That means each member of your household (plus friends or neighbors) can log in and track their progress separately.
Tonal’s accessories use a special T-lock system to allow you to quickly and smoothly switch between accessories. If you’d like to use your own accessories, reach out to our support team and they will help you get T-lock adapters.
Tonal is designed for use by adults aged 18 and up. If approved in advance by a physician, teenagers over the age of 15 may use Tonal under direct adult supervision.
We stand behind our product with a 3-year limited warranty. We have a fully trained technical support team available to help with any questions, issues, or concerns. View the full terms and conditions of our warranty coverage.
We want you to be completely satisfied with your purchase. If for any reason you’re not, we are happy to return your Tonal and refund you within 30 days of installation.
Tonal requires professional installation and currently cannot be shipped or installed outside the 48 contiguous states. Unfortunately, we do not have a timeline on when we will expand beyond the U.S. Please join our mailing list to stay updated!
For an optimal workout experience, we recommend 7′ x 7′ floor space, 7’ unobstructed wall space, and a ceiling height of at least 7’10”. You may be able to modify movements if your space is smaller. For more information please refer to our Installation page.
Tonals are typically delivered and installed within 2 – 4 weeks of purchase. Once your order has been confirmed you will receive a pre-installation survey via email to confirm the placement of your Tonal. After the necessary information has been collected, our professional installers will come to you and installation takes less than an hour. For more information please refer to our Installation page.
For your safety, it is important that Tonal is installed by our professional installers. In addition to delivering and professionally mounting Tonal to your wall, our white glove delivery partners will connect Tonal to WiFi, pair your Bluetooth Smart accessories, and get your account set up so you can start working out right away.
In the case of a move, we ask that you contact our team at least two weeks in advance via our Contact page or 855-MY-TONAL. We’ll work with you to schedule the move and determine the best options for you.
There is a relocation charge to cover the cost of disassembling and re-installing Tonal. The exact charge amount may vary based on the details of the move. We always provide full transparency on options available and work to limit any additional costs.
Our customer care team would love to hear from you! Call us at (855) MY-TONAL or via our Contact page.