Tonal Terms of Sale
Last Updated: August 12, 2025
By purchasing a new Tonal trainer and/or new Tonal-branded or Tonal Certified accessories (a “Product”) from Tonal Systems, Inc. or our authorized third parties (“Tonal”), you, or on behalf of any person to whom you gift a Product, are agreeing to be bound by these Terms & Conditions of Sale (“Terms & Conditions”) and the terms of the warranty described in the Tonal Limited Warranty included with your purchase.
These Terms & Conditions are Supplemental Terms under the Tonal Terms of Service (“Terms of Service”), meaning that they are in addition to, and not in lieu of, your rights and obligations under the Terms of Service. By agreeing to these Terms & Conditions, you also agree to the Terms of Service. THIS MEANS THAT THE DISCLAIMER OF WARRANTIES (SECTION 21), LIMITATION OF LIABILITY (SECTION 22), INDEMNITY (SECTION 23), ARBITRATION (SECTION 25), GOVERNING LAW AND VENUE (SECTION 26) AND OTHER PROVISIONS IN THE TERMS OF SERVICE APPLY TO ANY DISPUTES OR CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS & CONDITIONS, INCLUDING DISPUTES OR CLAIMS RELATED TO PURCHASED PRODUCTS. THIS INCLUDES THE REQUIREMENT FOR YOU AND TONAL TO RESOLVE DISPUTES THROUGH INDIVIDUAL, BINDING ARBITRATION AND NOT AS A CLASS ARBITRATION, CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR BY JURY TRIAL.
To the extent there is a conflict between these Terms & Conditions and the Terms of Service, these Terms & Conditions will govern such conflict. Capitalized terms not defined in these Terms & Conditions have the meanings assigned to them in the Terms of Service.
These Terms & Conditions do not apply to purchasers to the extent they have a separate written contract with Tonal governing the purchase of a Product. If you are an individual placing an order with Tonal on behalf of, or for the benefit of, any corporation, partnership or other entity with which you are associated (an “Organization”), then you are agreeing to this Agreement on behalf of yourself and such Organization, and you represent and warrant that you have the legal authority to bind such Organization to this Agreement. References to “you” and “your” in this Agreement will refer to both the individual initiating the purchase of the Product and to any such Organization. The purchase of Products for commercial purposes is not permitted without a separate written agreement with Tonal or Tonal’s prior written approval; if you purchase a Product for commercial purposes pursuant to these Terms & Conditions without Tonal’s prior written approval, you: 1) agree to execute the appropriate Tonal commercial terms if presented them by Tonal; and 2) further agree that Tonal may instead consider that your use has voided the Tonal Limited Warranty. Any special offers or promotions advertised generally by Tonal are not applicable to commercial purchases even if not explicitly stated. Purchase of Products by or on behalf of any Organization may also be subject to additional terms made available by Tonal from time to time, which are hereby incorporated by this reference into this Agreement.
If you do not agree with any of the provisions of these Terms & Conditions, you may not purchase Products. The Tonal Service, further described in the Terms of Service, facilitates a great deal of the functionality of the Products and requires an additional subscription fee. If you don’t want to pay the subscription fee you should ensure that the functionality of the Products without a subscription will meet your fitness needs, which is your responsibility and not the responsibility of Tonal.
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PRODUCT LISTINGS
Descriptions and images of Products made available on the Site (“Listings”) are subject to change at any time without notice as a Product’s pricing, features and availability can change at any time without notice. We attempt to ensure that Listings are complete, accurate, and current, but despite our efforts, Listings may occasionally be inaccurate, incomplete, or out-of-date. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such Listings (including any features, specifications, and prices contained therein). Certain weights, measures, and similar descriptions of the Products are approximate and are for convenience only. We make reasonable efforts to accurately display the attributes of Products, including the applicable colors, in Listings; however, the actual colors you see will depend on your device and settings, and we cannot guarantee that your device will accurately display such colors. Additionally, we may release new Products immediately after you have purchased a prior version of that same Product, and by purchasing you acknowledge and accept the risk of new Products being made available that you were not aware of during your purchase decision-making process.
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PRICING
Unless otherwise indicated in the Service, Product prices we display do not include applicable Delivery and Installation charges (“D&I Charges”) or taxes. D&I Charges and taxes will be added to the amount of your purchase and itemized on the checkout page, and you will have an opportunity to review these costs before you confirm your purchase. In addition to the Product purchase price, you are responsible for paying such D&I Charges and taxes. Notwithstanding any refund or return policy in effect, D&I Charges are nonrefundable after payment is received. We do not collect taxes on Products shipped to a jurisdiction in which we do not have substantial nexus, in which case you will be liable to the appropriate taxing authority for any taxes relating to your purchase. Any subscription or membership fees are separate from the Product purchase price; see the Tonal Terms of Service for more details on membership fees. You will indemnify and hold harmless Tonal from and against any liabilities, interest, penalties or fees arising from a failure to pay any taxes on Products.
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TRANSACTIONS
If you wish to complete a transaction to purchase a Product, you may be asked to supply certain relevant information, such as your payment card number and its expiration date, your billing address, and your shipping information, to us or our payment processors. You represent and warrant that you have the right to use any payment card that you submit in connection with a transaction. We may receive updated information from your issuing bank or our payment service provider about any payment method you have stored with us. You authorize us to charge your payment method, including any updated payment method information we receive, for any charges you are responsible for under these Terms & Conditions. Verification of information may be required prior to the acknowledgment or completion of any transaction. For more information about how we collect, use, share and otherwise process information about you, please see Tonal’s Privacy Policy, located at https://www.tonal.com/privacy.
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ORDER CONFIRMATION AND ACCEPTANCE.
You will have the opportunity to review and confirm your order, including delivery address, payment method, and other details of your order. Although we may confirm orders by email, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. Your order for a Tonal trainer is accepted after: 1) it is installed, 2) we have received payment in full, and 3) you receive an email confirmation of completed installation. We reserve the right to cancel an order placed by you at any time and for any lawful reason prior to delivery of the Product and receipt of payment in full from you, provided that we will refund any amounts that you prepaid for those Products if we cancel.
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SHIPPING
The Product is not offered or intended for sale outside of the countries that can be selected as part of the shipping address in the checkout process on the Service (the “Territory”). Tonal will not ship any Product outside of the Territory, and you will be solely and completely responsible for any purchase or use of the Product outside of the Territory. To the extent permitted by applicable law, Tonal will not accept responsibility or liability associated with any loss, damage, or other injury caused by your purchase or use of the Product outside of the Territory. You are responsible for complying with all applicable laws and regulations of the Territory and the country in which the Product is used. We are not liable or responsible if you violate any such law(s).
Title to a Product and risk of loss will pass to you upon delivery of the Product to a carrier. You acknowledge that all shipment, arrival, and delivery dates provided to you are estimates only. Tonal will make commercially reasonable efforts to meet scheduled delivery dates, but in no event will Tonal be liable for any loss, damage, or penalty resulting from any delay in shipment, arrival or delivery. Deliveries that are refused may be returned to us, and it may take up to 45 days for returned Products to be processed for any potential refund or replacement.
If you purchase directly from Tonal and finance your purchase through Affirm, in limited cases your Affirm loan may be due to expire before your Product ships. In such cases, we will notify you and give you the option to either (a) start payments or (b) cancel your existing order and place a new order. If you cancel your order and place a new order, your place in line will remain the same, although your Product will not ship until you place the new order. Note that if you finance the new order with Affirm, we cannot guarantee the same interest rate as your prior order. Affirm may not be available or offered for purchases made from Tonal-authorized resellers.
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INSTALLATION
By purchasing the Product, you agree to allow and provide Tonal or its authorized designees access to your designated Product install location for purposes of Tonal or its authorized designees undertaking any install, maintenance, repair, or uninstall and removal of the Product that Tonal has agreed to undertake. Tonal is not responsible for choice of location of Product installation and is not responsible for damage or injury resulting from the location where a Product was installed, such as damage due to inadequate structural support or inadequate or unsafe power supply. See our support documentation for more information on installation. We provide specs but you are solely responsible for determining an appropriate location to install your Product. Inability to install the Product or improper Product installation or function that, in either case, is the result of your choice of installation location are not valid claims under the Tonal Limited Warranty and do not establish a basis for receiving a refund after the 30-day refund policy described below, nor any compensation for loss of use, damage, or injury. You acknowledge and agree that the Product must be adhered to a wall and that, although the Tonal-authorized installers shall use commercially reasonable efforts to limit damage during any installation, maintenance, repair, or removal of a Product, there may be damage to the wall, paint, structure or other damage as a result of the work. You are fully responsible for any such damage. Neither Tonal nor its authorized installers are responsible for any such damage or for any damage or injury caused by any installation, maintenance, repair, or removal that you or a third party engage in.
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RETURNS AND RESTRICTIONS
Unless otherwise provided in the terms of sale specific to a Product, if for any reason you are not satisfied with a Product you can return undamaged Products within 30 days of installation of the Product for a refund of your purchase price less Delivery and Installation charges, which are non-refundable. We do not take title to the returned Product until it is received by us, and we have no obligation to ship back to you any Products that we deem ineligible for a refund. To be eligible for a refund, proof of purchase must accompany the return, you must initiate your return with Tonal as described in the next paragraph, and you must follow all instructions provided by Tonal related to the return of your Product. No refunds will be issued if you have not initiated a return within 30 days after the date of installation of the Product.
To initiate a return, contact Tonal (support@tonal.com; 855.698.6625). If your return is accepted and you did not finance your purchase, you will receive a refund back to the payment method used for the purchase of the Product purchase-price and taxes you paid for the Product, less delivery and installation charges. If your return is accepted and you financed your purchase, Affirm will be solely responsible for refunding any paid installments less any interest paid. The amount of any refund otherwise due to you may be reduced if the Product is returned in damaged condition or with missing parts. We will process any refund due to you after we process your return, which may take up to 45 days.
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PURCHASE RESTRICTIONS AND LIMITS
Purchase of a Product for the purpose of resale of or intent to sell the Product to third parties, other than by authorized resellers approved by Tonal, is not permitted. You may only purchase a Product for use by you, the purchaser or giftee, and your single household. We may place a limit on the Products that may be purchased per order, per account, per payment card, per person, or per household. We reserve the right, without prior notice, to refuse service to any customer or reject any order at any time and refund any money you have paid for such order. If you engaged in the unauthorized resale of Products or otherwise violated these Terms & Conditions, your access to the Service may be suspended or terminated. You are responsible for compliance with the export controls of the Territory and for any violation of such controls, including any United States embargoes or other federal rules and regulations restricting exports.
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THIRD PARTY SOFTWARE AND APPLICATIONS
You agree not to download and/or install any third-party software and/or applications on a Product unless expressly authorized by Tonal. The unauthorized downloading and/or installing of third-party software and/or applications on a Product is at your own risk and may void any applicable warranty, including the Tonal Limited Warranty, and Tonal disclaims all responsibility for any damage or injury that may result.
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LIMITED WARRANTY AND DISCLAIMERS
As far as permitted by applicable law, and unless otherwise expressly noted in the Tonal Limited Warranty, each Product is provided on an “as-is” basis without warranties or conditions of any kind, either express or implied, including, without limitation, warranties of title or non-infringement or implied warranties of merchantability or fitness for a particular purpose. Your use of the Product is at your own discretion and risk.
You are solely responsible for any and all loss, liability, or damages resulting from any use of a Product, including injury, damage or loss to your person, other persons, your home, the Product, accessories to the Product, and all other items and pets in your home. Except where prohibited by applicable law, Tonal disclaims all and any such loss, liability, or damages.